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Our Promise

30-Day Satisfaction Guarantee

Every cigar we ship is hand-selected. If something isn't right, we make it right — no hassle, no questions, free return shipping on us.

The First Draw Promise

Don't love your first stick from any box? Email us within 30 days and we'll issue full store credit — no need to return the remaining cigars. One condition: you tried it. That's the only bar.

Claim your First Draw Promise

How to Start a Return

  1. 1

    Log in to your account

    Head to My Account → Orders and find the order you'd like to return. Eligible orders (within 30 days) show a "Start Return" button.

  2. 2

    Tell us what happened

    Select a reason, add details, and upload a photo if the cigars arrived damaged. Takes under two minutes.

  3. 3

    Print your prepaid label

    A free prepaid return label is generated instantly. Pack up and drop off at any UPS location.

  4. 4

    We process your refund

    Once we receive your return, your refund or store credit is issued within 3 business days.

Start a Return

What's Covered

  • Defective or damaged cigars upon arrival
  • Wrong items shipped
  • Cigars that arrive dried out or over-humidified
  • Orders that don't match what was described
  • First Draw Promise: unsatisfied with your first smoke from any box

What's Not Covered

  • Cigars that have been smoked (beyond first draw evaluation)
  • Damage caused by customer's improper storage after delivery
  • Cigars purchased more than 30 days ago
  • Damage claims filed more than 5 days after delivery
  • Orders shipped to non-compliant states
  • Change of mind after 30 days

Damage & Defect Claims

If your order arrives damaged, you have 5 days from delivery to file a claim — more generous than the industry-standard 72 hours. Photograph the damage and packaging before discarding anything.

File directly in your account or email [PLACEHOLDER: support@pyrecigars.com] with your order number and photos.

Refund Timing

Refunds are processed to your original payment method within 3 business days of receiving your return. Store credit is issued immediately upon approval. Your bank may take an additional 3–5 business days to post.

Need Help?

Email Support

[PLACEHOLDER: support@pyrecigars.com]

Call Us

[PLACEHOLDER: 1-800-XXX-XXXX]

[PLACEHOLDER: Mon–Fri 9am–6pm MST]