Privacy Policy

Overview

PYRE Cigars ("PYRE," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit pyrecigars.com or make a purchase.

Information We Collect

Information you provide

• Name, email address, phone number, and billing/shipping address
• Date of birth (for age verification)
• Payment information (processed securely by our payment provider — we do not store card numbers)
• Account credentials
• Communications with our support team

Information we collect automatically

• Browser type, IP address, and device information
• Pages visited, time on site, and clickstream data
• Cookies and similar tracking technologies (see cookie section below)

How We Use Your Information

• Process and fulfill orders
• Verify age for tobacco purchases
• Manage PYRE Club subscriptions
• Send transactional emails (order confirmation, shipping updates)
• Send marketing emails (if you opted in)
• Respond to customer support requests
• Comply with PACT Act and other tobacco shipping regulations
• Improve our website and shopping experience
• Prevent fraud and maintain security

Sharing Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: Shipping carriers (UPS), payment processors, email service providers, and analytics tools — only as needed to operate the site.
• Legal compliance: State tax authorities as required by the PACT Act for tobacco shipment reporting.
• Legal requirements: When required by law or to protect our rights.
• Business transfers: If PYRE is acquired, your information may transfer to the new owner.

Cookies

We use cookies and similar technologies for:

• Essential cookies: Cart, age verification, session management
• Analytics: Understanding how visitors use our site (Google Analytics 4)
• Preferences: Remembering your settings

You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling essential cookies may affect site functionality.

Your Rights

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• California residents: Additional rights under CCPA including the right to know, delete, and opt out of sale (we do not sell data)

Data Security

We use industry-standard security measures including 256-bit SSL encryption, secure data storage, and limited access controls. No method of transmission over the internet is 100% secure, but we take all reasonable measures to protect your information.

Children's Privacy

Our site is intended for adults 21 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our site. Continued use after changes constitutes acceptance of the updated policy.

Contact

Privacy questions or requests: Contact us or email privacy@pyrecigars.com.